CAIS-Header-14.jpg

MGAlive

2022 MGAlive Release Schedule - Bookmark & Return to this page for updates 

03/31/22 - New Agent Portal Updates - UPDATED 4/6 

  • If you received an email to Reset Your Password, your User Name is your email address. If you did not activate your Credentials and need assistance, email support@mgalive.com.

03/24/22 - New Agent Portal Updates - UPDATED 4/6

  • You should have received an email to activate your Credentials for the new MGAlive. (Your old credentials will not work). Credential email subject: MGAlive - New Credentials Issued. The original Credential email from 3/22 has expired as of 3/29. If you did not activate your Credentials and need assistance, email support@mgalive.com.
     

  • If you did not have Credentials for the prior system (shared credentials or no access), please have your Agency Administrator fill out a Contact Update form and email the form to our Relationship Team at support@mgalive.com. See our FAQ for more details, search "new user" to see more information. 
     

  • If you need immediate assistance with Quotes or Policies, contact our Underwriting Team at  underwriting@mgalive.com. Our team is working on these cases and will respond as quickly as possible.
     

03/23/22 - New Agent Portal Updates - UPDATED 3/23

  • We are experiencing a technical issue with our phone line today, please email our staff using the email options below, and we will return your message as soon as possible. Our phone line issue is RESOLVED as of 2 pm PT.
     

  • You should have received an email to activate your Credentials for the new MGAlive. (Your old credentials will not work). Credential email subject: MGAlive - New Credentials Issued.
     

  • If you did not receive the Credential email yet, contact our Relationship Team at support@mgalive.com. Our team is working on these cases and will respond as quickly as possible. 
     

  • If you need immediate assistance with Quotes or Policies, contact our underwriting team at  underwriting@mgalive.com. Our team is working on these cases and will respond as quickly as possible. 
     

  • NOTE: Watch for an email regarding the status of features offered in the New MGAlive Agent Portal.

03/22/22 - New Agent Portal Launch Day - UPDATED 3/22

  • Launch Planned for Tuesday, March 22nd, 12 noon PT.

    • System Launch Complete email will be sent to notify you that we are starting to issue credentials for the new system. We estimate this will occur at 12 noon PT.
       

  • You will receive an email to activate your Credentials for the new MGAlive. (Your old credentials will not work). Credential email subject: MGAlive - New Credentials Issued.

    • If you do not receive the Credential email by the end of the day on Tuesday, 3/22, contact our Relationship Team at support@mgalive.com or call 888-833-4158
       

  • You must ACTIVATE YOUR CREDENTIALS before you log into the new system. Do not use the Password Reset link yet.
     

  • MGAlive website URL will remain the same mgalive.com 
     

  • If you need to know who will receive Credentials from your office, contact our Relationship Team at support@mgalive.com or call 888-833-4158.
     

  • If you need immediate assistance with Quotes or Policies, contact our underwriting team at underwriting@mgalive.com or call 888-833-4158.

03/17/22 - Blackout Period Begins at 5 pm PT - UPDATED 3/15

  • Blackout Period for Agent Portal access by MGAlive users starts at 5 pm on Thursday, March 17th, until system launch

    • ​No further access to legacy system​

    • No access yet to new Agent Portal 
       

  • As of March 17th at 5 pm:

    • Quotes, with a valid FEIN, will be transferred to the new system. They can be bound or updated when the new credentials are issued

    • Quotes without a valid FEIN will NOT be transferred to the new system. Update any important Quotes with the FEIN prior to the deadline

    • CAIS staff will retain access to Policy related documents during the transition and can assist with retrieval. Contact underwriting@mgalive.com for assistance

  • Training Videos Links: UPDATED - click to view Playlist

    • Playlist of MGAlive videos on YouTube

      • Activating Credentials and Login - Please view prior to Launch

      • General Navigation - Please view prior to Launch

      • Quote and Request for Bind for the following products:

        • Workers' Compensation

        • Crime

        • D&O

        • Umbrella

        • PUD

      • How to Submit a Policy Change request

  • After viewing our training videos, you may submit questions or request a live webinar for your agency by emailing questions@caislive.com. Additional training will be available post-launch. Watch for emails with MGAlive updates and visit our MGAlive Release Schedule page on CAISlive for the latest details. 


 

2021 - Advanced notice about MGAlive changes sent to MGAlive users 

  • Chromium-based browser required to access MGAlive. Notice and Installation Guide

  • Request sent to MGAlive admins for Agency Contact Update form

    • Contacts listed on this form in the roles of Account Administrator, Producer, & CSR/Account Manager, will all receive new credentials at Launch. For questions, email support@mgalive.com​

  • Announcement notices sent to MGAlive users regarding our pending launch

  • Banner ads posted on MGAlive with announcements about system release and the pending Chromium browser requirement for MGAlive