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Notice: Billing Address Change

Our billing address changed on 04/08/22 for standard mail and for overnight mail. CAIS Billing statements now include the new lockbox address starting from this date. Mail delivered to the prior addresses for regular mail and for overnight mail will be forwarded for several months.

New lockbox address for payments sent through standard US mail:


P.O. Box 986532 – Dept #0127

Boston, MA 02298-6532

New address for payments sent with overnight delivery:

CAIS- Billing Management Services


320 Libbey Industrial Parkway, Suite 500

Weymouth, MA 02189

Online Payment options:

Online payments may be made by the insured, management company, or agent. Visit our Payments Page on CAISlive.com. Online Payment can be made with either an electronic check (ACH) or credit card. Please note that payments made via credit card will incur a processing fee.

Payments may also be made by agents inside MGAlive.com from the Policy Details Page > Manage Your Policy.

If you need any assistance, please call CAIS at (888)-833-4158. If you have questions, please email invoice@mgalive.com.

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