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Payment Instructions

To process a payment for an invoice from CAIS, please enter any policy number reflected on the statement exactly as it appears on your CAIS invoice, and click the payment button below. On the following page, you will have the option to pay multiple invoices for the same association. To do so, select the radio button that allows you to make a payment for the total amount due on the account. 

Your policy number is located on your invoice. Click to view an example image of the invoice.


When you click the button below, you will be redirected to our third-party billing site to enter your payment information. If you need assistance, please call CAIS at (888) 833-4158. Thank you for your business! 

Notice: Mail stopped forwarding from our old address to the new address on 11/1/23.

Our billing address changed on 10/17/22 for standard mail and for overnight mail. CAIS Billing statements include the new lockbox address. 


New lockbox address for payments sent through standard US mail:


P.O. Box 261567

Hartford, CT 06126-1567


New address for payments sent with overnight delivery:



170 Huyshope Ave

Hartford, CT 06106

If you need any assistance, please call CAIS at (888)-833-4158 - ext 1 (Accounting). If you have questions, please email

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