Payment Instructions
To process a payment for an invoice from CAIS, please enter any policy number reflected on the statement exactly as it appears on your CAIS invoice and click the payment button below. Your contact information (not the HOA) is required in the event that we need to reach out to you. On the following page, you will have the option to pay multiple invoices for the same association. To do so, select the radio button that allows you to make a payment for the total amount due on the account.
Your policy number is located on your invoice. Click to view an example image of the invoice.
When you click the button below, you will be redirected to our third-party billing site to enter your payment information. If you need assistance, please call CAIS at (888) 833-4158. Thank you for your business!
Please Complete to Continue
Important Notice: If you have mailed a check for an invoice and are also making an online payment for the same invoice to meet the deadline, please do not place a stop-payment on the check. This will incur a $25.00 fee, which will be added to your account and must be paid in full. If both the check and online payment are processed, we will refund the credit balance on the account, but we do not waive the stop-payment chargeback that has been charged by our bank.
Lockbox address for payments sent through standard US mail:
CAIS, LLC
P.O. Box 5630
Deptford, NJ 08096
Address for payments sent with overnight delivery:
CAIS/Insurity
ATTN: CAIS LBX 5630
1060 Andrew Drive, Suite 135
West Chester, PA 19380
If you need any assistance, please call CAIS at (888)-833-4158 - ext 1 (Accounting). If you have questions, please email accounting@mgalive.com.