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Notice: Billing Address Changed 10/17/22

Our billing address changed on 10/17/22 for standard mail and for overnight mail. CAIS Billing statements now include the new lockbox address starting from this date. Mail that is delivered to the prior addresses for regular mail and for overnight mail will be forwarded for several months.

New lockbox address for payments sent through standard US mail:


P.O. Box 261567

Hartford, CT 06126-1567

New address for payments sent with overnight delivery:



170 Huyshope Ave

Hartford, CT 06106

Online Payment options:

Online payments may be made by the insured, management company, or agent. Visit our Payments Page on Online Payment can be made with either an electronic check (ACH) or a credit card. Please note that payments made via credit card will incur a processing fee.

Payments may also be made by agents inside from the Policy Details Page > Manage Your Policy.

If you need any assistance, please call CAIS at (888)-833-4158 - ext 130 (Accounting). If you have questions, please email

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